Privacy Policy

Okehampton Community Well-being for All

Last updated: June 2026

1. Who we are

Okehampton Community Well-being for All is a not-for-profit community wellbeing organisation based in Okehampton, Devon, United Kingdom.

We provide holistic wellbeing services including Reflexology, Reiki, Massage, and community wellbeing support.

If you have any questions about this Privacy Policy, you can contact us using the email address listed on our website.

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2. What information we collect

We may collect and store the following personal information when you contact us:

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• Your name

• Your email address

• Your telephone number (if provided)

• Messages sent via our contact form

• Emails sent directly to us

• Messages sent via Facebook Messenger or similar platforms

• Information you choose to share when enquiring about appointments or services

We only collect information that you voluntarily provide to us.

 

3. How we use your information

We use your information to:

• Respond to enquiries

• Arrange appointments or wellbeing sessions

• Communicate with you about services you have requested

• Manage community wellbeing activities

• Process and acknowledge donations made directly to our community bank account (where applicable)

We do not sell, rent, or trade your personal information.

 

4. Legal basis for processing

We process your personal information based on:

• Your consent (when you contact us or submit information)

• Our legitimate interest in responding to enquiries and providing community wellbeing services

• Our obligation to provide safe and appropriate care where wellbeing services are requested

 

5. Confidentiality

Access to personal information is restricted to the organisation’s founders, and your therapist who manage enquiries and provide wellbeing services.

We may occasionally share limited information between the founders to ensure continuity of care and appropriate support.

 

6. Health and consultation information

When you attend for wellbeing therapies such as Reflexology, Reiki, or Massage, we may ask you to complete a consultation form.

This may include information about your:

• Health and medical history

• Medications

• Allergies

• Lifestyle and wellbeing

• Other information relevant to your care

This information is collected solely to ensure safe and appropriate treatment.

Consultation information is treated as confidential and stored securely.

 

7. Safeguarding and duty of care

In some circumstances, we may need to share relevant information with a healthcare professional, such as a GP, or emergency services.

This will only occur if:

• We believe there is a risk of serious harm to you or others, or

• We are legally required to do so

Where possible, we will seek your consent before sharing information.

 

8. Data storage and security

We take reasonable steps to keep your information secure.

Information is stored within secure email systems and communication platforms accessible only to authorised individuals within the organisation.

 

9. How long we keep your information

We keep personal information only for as long as necessary to:

• Respond to enquiries

• Provide services

• Meet legal or professional requirements

After this period, information is securely deleted.

 

10. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data (where appropriate)

• Withdraw consent at any time

• Raise concerns about how your data is handled

 

11. Cookies

Our website is built using Wix, which uses essential cookies to ensure the website functions correctly.

We do not currently use analytics or advertising cookies.

A separate Cookie Policy provides further details.

 

12. Donations

If you choose to make a donation, this is done directly via our community bank account or in person.

We do not collect or store your financial details through our website.

 

13. Changes to this policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page.

 

14. Contact us

If you have any questions about this Privacy Policy, please contact us via the details on our website.

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Client Privacy Notice

Okehampton Community Well-being for All

 

Last updated: June 2026

 

1. Why we collect your information

When you receive therapies such as Reflexology, Reiki, or Massage from Okehampton Community Well-being for All, we may ask you to complete a consultation form before treatment.

This helps us ensure that any support or treatment provided is safe, appropriate, and suitable for your individual needs.

 

2. What information we collect

We may collect the following information as part of your consultation:

• Name and contact details

• Date of birth (if provided)

• Medical history and current health conditions

• Medications

• Allergies or sensitivities

• Lifestyle and wellbeing information

• Emotional wellbeing or stress levels

• Any other information you choose to share that is relevant to your care

We only collect information that is necessary to provide safe and appropriate wellbeing services.

 

3. How we use your information

We use your information to:

• Provide safe and appropriate treatments

• Understand your individual needs

• Adapt therapies where necessary

• Maintain client care records

• Ensure continuity of care within the organisation

 

4. Confidentiality

All client information is treated as confidential.

Access is limited to authorised practitioners within Okehampton Community Well-being for All who are directly involved in your care.

We will never sell or share your information for marketing purposes.

 

5. Sharing information

We will only share your information when necessary and appropriate.

This may include:

• Communication between therapists within the organisation to ensure continuity of care

• Discussion with a healthcare professional (such as your GP) if we feel it is necessary for your safety or wellbeing

Where possible, we will seek your consent before sharing information. However, if there is a serious concern about your safety or the safety of others, or if we are legally required to do so, we may share relevant information without consent.

 

6. Safeguarding and duty of care

We take your safety seriously.

If we believe you are at risk of harm or require additional support, we may contact appropriate services such as your GP or emergency services.

We will always act in your best interests.

 

7. How we store your information

 

Consultation and treatment records are stored securely and only accessible to authorised practitioners.

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

 

8. How long we keep your information

We retain client records only for as long as necessary to:

• Provide ongoing care

• Meet professional and insurance requirements

• Comply with legal obligations

After this period, information is securely deleted.

 

9. Your rights

 

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data (where appropriate)

• Withdraw consent for your data to be held

• Raise concerns about how your information is handled

 

10. Contact us

If you have any questions about this Client Privacy Notice, please contact us using the details on our website.

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